The backup always crashed halfway for a no apparent reason. There was no error in the job log, activity log, not even the event viewer of the operating system. Tried changing to a new backup tape and reinstall arcserve but it didn’t work as well.
Found a few log files: dbept01.log, dbept02.log and dbeptxx.log in C:\Program Files\CA\BrightStor ARCserve Backup\LOG
Task Engine Exception Handler Ver 1.0
Exception Time : Tue Oct 14 18:48:35 2008
Exception Cause : EXCEPTION_ACCESS_VIOLATION (attempting to read)
Exception Flags : Noncontinuable exception
Exception Address : 02211138h
DLL/Exe that caused GP: D:\Apps\CA\BrightStor ARCserve Backup\asrbckup.dll
Found this from CA support.
- Go to Start -> All Programs -> Computer Associates -> BrightStor -> ARCserve Backup -> Server Admin
- Click on Stop.
- Go to C:\Program Files\CA\BrightStor ARCserve Backup\ throught Window Explorer.
- Rename Asrbckup.dll to Asrbckup.old.
- Go to Server Admin.
- Click on Start.