Oct 16

The backup always crashed halfway for a no apparent reason.  There was no error in the job log, activity log, not even the event viewer of the operating system.  Tried changing to a new backup tape and reinstall arcserve but it didn’t work as well.

Found a few log files: dbept01.log, dbept02.log and dbeptxx.log in C:\Program Files\CA\BrightStor ARCserve Backup\LOG

Task Engine Exception Handler Ver 1.0
Exception Time        : Tue Oct 14 18:48:35 2008
Exception Cause       : EXCEPTION_ACCESS_VIOLATION (attempting to read)
Exception Flags       : Noncontinuable exception
Exception Address     : 02211138h
DLL/Exe that caused GP: D:\Apps\CA\BrightStor ARCserve Backup\asrbckup.dll

Found this from CA support.

http://supportconnect.ca.com/sc/kb/faqdetail.jsp?searchID=FAQ294746&docid=294746&bypass=yes&fromscreen=kbresults

  1. Go to Start -> All Programs -> Computer Associates -> BrightStor -> ARCserve Backup -> Server Admin
  2. Click on Stop.
  3. ArcServe_SvrAdm_01

    ArcServe_SvrAdm_01

  4. Go to C:\Program Files\CA\BrightStor ARCserve Backup\ throught Window Explorer.
  5. Rename Asrbckup.dll to Asrbckup.old.
  6. Go to Server Admin.
  7. Click on Start.
  8. ArcServe_SvrAdm_02

    ArcServe_SvrAdm_02

written by coppermine \\ tags:


5 Responses to “Windows 2003 w/SP2 & Arcserve 9.0 = Crashed”

  1. 1. Sreejith Says:

    It was very good document , helped us to solve the same issue

  2. 2. ipnomade Says:

    Thank you, this post was really helpfull to us to solve the same issue.

  3. 3. Patrick Says:

    Thank you, After searching a while on the net i find this document and solved my issue with Brightstor.

  4. 4. Patrick Says:

    thank you! This solution solves my issue with Arcserve Brightstor V9 under windows 2003 SP2.

  5. 5. Brad Martin Says:

    Awesome fix! Renaming ASRBCKUP.DLL to something else definitely fixed my problem with BAB 11.0 on Win2003 SP2.

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